From Kalliope With Love Inc. (the “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose (collectively, “Collect”) personal data about you when providing services to you through our websites, applications, and services that link to this policy (collectively, our “Services”) and our practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
- Through the Services.
- In communications, including email, text, chat, and other electronic messages, between you and the Company.
It does not apply to information collected by:
- Us through any other means, including on any other website operated by the Company that does not link to this policy; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.
We may provide additional or different privacy policies that are specific to certain features, services, or activities.
Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the Collection of your information as described in this privacy policy. This privacy policy may change from time to time. Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the privacy policy periodically for updates.
Children's and Minors' Data
Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.
The Personal Data That We Collect
“Personal Data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual.
The types and categories of Personal Data we collect or process include:
- Account and contact information, including name, pen name, email address, and other contact information you provide us.
- Account history, including information about your subscription, account, purchases, order history, or discounts.
- Demographic information, including your age and other demographic information you provide us.
- Location information, including general geographic location such as country, state or province, or city, if you provide it to us.
- Device information, including your IP address, device identifiers, operating system and version, preferred language, browser type and settings, and other device information.
- Content and information you elect to provide as part of your profile or in any posts you make through the Services or in any emails, chats or other communications sent to us.
- The title of each project created and stored in connection with the Services and the number of projects, images, and words stored in connection with the Services.
We also collect:
- Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
- Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services.
If we combine or connect non-personal statistical or technical data with Personal Data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.
How We Collect Your Personal and Other Data
You Provide Information to Us
We collect information about you when you interact with our Services, such as when you create or update an account, subscribe, or make a purchase, participate in contests, or create, upload, or post content to the Services.
Automatically Through Our Services
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type. We also collect information regarding the number of projects you create with our Services and the number of words and images per project.
The technologies we use for this automatic data collection may include a basic cookie, which is a small file placed on your device when you interact with the Services. This cookie tracks user login sessions for thirty days. You may refuse to accept or disable the cookie by activating the appropriate setting on your browser or device. However, if you select this setting, you may have to verify your device each time you login. We do not use cookies for analytics or tracking. We may also collect data automatically through crash reports from our desktop app.
To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses by contacting [email protected]. Please note that some Services features may be unavailable as a result.
When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about you or your device. These third parties may include:
- Your device manufacturer.
- Your internet or mobile service provider.
- Our service partners.
These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
From Service Providers
We may receive Personal Data about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as cloud services, email marketing platform services, content delivery services, payment processors, and analytics, security and anti-fraud services.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Data, to:
- Provide you with the Services and any contents, features, information, products, or services that we make available through the Services.
- Fulfill and manage subscriptions and purchases.
- Fulfill any other purpose for which you provide it.
- Provide you with notices about your account/subscription, including expiration and renewal notices.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
The usage information we collect, whether connected to your Personal Data or not, helps us improve our Services and deliver a better and more personalized experience by enabling us to:
- Estimate our audience sizes and usage patterns.
- Recognize you when you return to our Services.
We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form). For more information, see Your Rights and Choices About Your Information (below).
We use location information we collect to confirm compliance with applicable laws, including export control laws.
Large Language Model Training Disclosure
We do not collect, use, or sell personal data for the purpose of training large language models.
Who We Disclose Your Information To
We do not, and will not, disclose personal data about you other than:
- To contractors, service providers, and other third parties we use to support our organization and then only to the extent necessary or desirable for providing such support.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by the Company is among the assets transferred.
- To fulfill the purpose for which you provide it.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply any of our terms of use and other agreements.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers/members, or others.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
The categories of personal data we may disclose include all categories of personal data that we collect.
Your Rights and Choices About Your Information
This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.
- Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent.
- Promotions by the Company. If you do not wish us to use your information to promote our own or third parties' products or services, you can opt out by contacting [email protected].
Your State Privacy Rights
Depending on your state of residency, you may have certain rights related to your personal data, including:
- Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
- Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose.
- Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
- Opt Out of Using Personal Data for Sales, Targeted Advertising, and Profiling for Certain Legal or Similarly Significant Decisions. You may request that we do not use your personal data for these purposes. Some states may also grant you the ability to learn more about or challenge those automated decisions.
Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.
To exercise any of these rights, please email [email protected]. To appeal a decision regarding a consumer rights request, please email [email protected].
Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.
Certain states provide their residents with a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: [email protected]. However, please know we do not currently sell data triggering opt-out requirements.
How We Protect Your Personal Data
We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your Personal Data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.
The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.
How We Retain Your Personal Data
We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.
Changes to Our Privacy Policy
We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.
Contact Information
To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at: [email protected].